Shipping and Returns
SHIPPING AND DELIVERY
The Mini Scout is operating as usual, and we are fulfilling and shipping orders right on schedule.
We ship worldwide and offer different shipping op1ons based on your needs. Your shipping fee is calculated based on weight, size, location, and the preferred shipping speed you select at checkout.
US orders of $50 or more qualify for free shipping. International orders $150 or more qualify for free international shipping.
We ship from our Head Office based in Airway Heights, WA. Each order is personally handpicked with love to ensure the highest quality products for you and your precious bundle of joy. <3
Orders are fulfilled within 1-3 business days upon placing the order.
It will take 7 to 10 days from placement to delivery if you forego expedited shipping. We use UPS or USPS as our courier of choice, depending on your location.
You can choose from the 3 shipping methods below with their estimated timeframes. These are the main shipping op1ons available upon checkout.
USPS First-Class Mail (4-8 business days)
USPS Priority Mail (2-5 business days)
USPS Priority Mail Express (1-3 business days)
USPS First-Class Package International Service (2-3 weeks)
USPS Priority Mail International (6-10 business days)
USPS Priority Mail Express International (3-5 business days)
CUSTOMS DUTIES AND TAXES:
All international orders may be subject to customs clearance procedures and taxes. Our shipping rates do not include taxes and customs du1es.
Some countries calculate import duty and taxes exclusively on the value of the imported goods, and it will solely depend on each country’s customs rules and regulations.
The responsibility for any customs du1es, foreign taxes, or other fees that may be imposed will rest with the customer.
TRACKING AN ORDER:
We provide shipping confirmation along with the tracking number and shipping details via email once your order is dispatched.
We recommend keeping track of your parcel via the courier’s tracker.
SHIPPING ISSUES AND DELAYS:
While we do all that we can to ensure your order is delivered on 1me, shipping transit times are not under the direct control and responsibility of The Mini Scout.
The Mini Scout cannot be held responsible for shipping delays due to conditions beyond our control, such as severe weather conditions, natural disasters, service interruptions, customs clearance issues, etc.
We follow UPS and USPS guidelines.
If your package gets returned because the address was not entered correctly, we will email you asking if you would like to try a different address.
Each 1me we ship a package, we need to purchase a shipping label. A shipping charge will be incurred to ship to a different address. If we don’t hear back, we will issue a refund minus the shipping costs. Any package that is returned and marked as “unclaimed,” “insufficient address,” or “refused” will not qualify for a shipping refund. Please make sure to verify your address at checkout.
During the sale period, we receive a high volume of orders, so please expect slight delays in our fulfillment process.
Rest assured, you will be notified via email once your order leaves the warehouse.
STANDARD RETURN POLICY
We want you to love our products as much as we do, but if you are not completely satisfied with The Mini Scout item you receive, we’ve made the return process as easy as possible.
The Mini Scout offers a 30-Day Money-Back Guarantee if you are not happy with our products for any reason. The 30 days will start upon receiving your package. To be eligible for a return, your item must be unused and in brand-new condition inside the original packaging.
Your proof of purchase or invoice is also essential in the acceptance of your return, so be sure to secure your receipt. This return policy applies to all orders purchased solely at https://theminiscout.com.
The Mini Scout understands how challenging it is for busy moms to cope with endless to-do lists and overloaded schedules, so we have broken down our return process into 3 easy steps:
1. Contact The Mini Scout Support Team by sending us an email at firstname.lastname@example.org
Our Customer Support Team will then provide you with return instructions along with a prepaid return shipping label you can use to send the item back to us.
You have the freedom to choose whether to be refunded via your original method of payment or to receive a store gift card, instead.
Return your item using the shipping label we provide (International customers: please refer to the international customers section at the bottom of the page)
Wait for your refund confirmation
Once your return is received at our Headquarters, kindly allow 1-3 business days for us to process your return for inspection and logging. Once cleared, your refund/store gift card will be processed right away.
Kindly note that the shipping cost incurred upon purchase will not be refunded. An email notification will be sent confirming that we have processed your return.
For refunds, please allow 3-5 business days for it to show up in your account. This will also depend on your financial institution’s turnaround time.
For gift cards, you will receive a unique gift card code you can use towards a new purchase from our website. Gift cards are great since they do not expire and can be used site wide.
The Mini Scout accepts returns for exchanges and the process will be the same as a standard return for a store gift card. Once your return is received, you will be provided with a store credit gift card you can use to purchase your desired item.
We stand by the quality of our products, and if you ever receive a damaged item, please contact our Customer Support Team by sending us an email at email@example.com.
Be sure to attach a photo in your email of the actual product you received, showing the damage described.
We will either send you a brand-new replacement item or process a refund, whichever you prefer.
We handpick and manually fulfill orders to ensure we ship out the correct products, but if you receive the wrong item, we apologize for the oversight, and we want to make it up to you.
Please leave us a message at firstname.lastname@example.org with a photo of the item you received along with your order number.
Return instructions and a return shipping label will be provided. The moment you post the wrong item back to us, we will arrange the
correct item to be shipped out as soon as possible.
We accept returns for international orders, but customers will need to cover the return shipping cost when sending the item back to us.
The same process will apply for the return. You need to contact us via email at email@example.com, and we will guide you through the return process.
We recommend using a standard trackable service to keep the cost at a minimum.
Be sure to share your return tracking number with us so we can keep an eye out on the progress of your parcel. The Mini Scout will not be liable for missing items.
Late or missing refunds
If you haven’t received a refund yet, first double-check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
The Mini Scout items purchased from the Amazon platform are fulfilled by Amazon directly. If you encounter issues with your Mini Scout item purchased from Amazon, we recommend contacting Amazon directly for immediate assistance. You may contact them via phone or directly on your Amazon Buyer’s account by clicking the “Contact Us” page found on their website.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.